Best Side Hustles for Customer Support
Customer support roles are an excellent choice for those looking to earn extra income while working from the comfort of their home.
With the rise of remote work and flexible schedules, side hustles in customer support have become more accessible than ever. Here are the best side hustles for customer support in Canada, complete with descriptions, income potential, tools, and resources to help you get started.
Virtual Call Center Agent
Work remotely to provide support for companies through inbound and outbound calls. Tasks may include troubleshooting, answering queries, and resolving customer complaints.
Income Potential:
$15 - $25 per hour.
Tools and Resources:
- VoIP Software: RingCentral
- CRM Tools: HubSpot
How to Get Started:
Email Support Specialist
Handle customer inquiries via email by resolving issues, answering product questions, or offering guidance on services.
Income Potential:
$14 - $20 per hour.
Tools and Resources:
How to Get Started:
- Apply for roles on websites like Upwork or Indeed Canada.
- Highlight your written communication skills in your resume.
Live Chat Support Agent
Provide real-time assistance to customers through live chat platforms on company websites or social media channels.
Income Potential:
$13 - $18 per hour.
Tools and Resources:
- Chat Platforms: Intercom, Tidio
- Typing Speed Test: TypingTest
How to Get Started:
- Register on platforms like SiteStaff Chat.
- Complete typing and communication assessments.
Social Media Customer Support Specialist
Monitor and respond to customer inquiries and complaints on social media platforms like Facebook, Twitter, and Instagram.
Income Potential:
$16 - $25 per hour.
Tools and Resources:
- Social Media Management Tools: Hootsuite, Buffer
- Training: HubSpot Social Media Certification
How to Get Started:
- Search for opportunities on LinkedIn or Remote.co.
- Build a portfolio showcasing your ability to manage social media interactions.
Technical Support Representative
Assist customers with technical issues related to software, hardware, or devices. Requires a basic understanding of technology.
Income Potential:
$20 - $35 per hour.
Tools and Resources:
- Help Desk Software: Freshdesk
- Tech Tutorials: Coursera IT Support
How to Get Started:
- Apply on job boards like Workopolis or We Work Remotely.
- Gain certification in IT support if needed.
Freelance Customer Support Consultant
Offer consulting services to businesses to help optimize their customer support processes or train their support teams.
Income Potential:
$30 - $60 per hour.
Tools and Resources:
- Collaboration Tools: Slack, Zoom
- Customer Support Guides: Zendesk Blog
How to Get Started:
- Create a profile on Fiverr or Freelancer.
- Market your expertise in customer service strategy and training.
Final Thoughts
Customer support side hustles offer flexible and rewarding opportunities to earn extra income in Canada. With the right tools, resources, and platforms, you can easily start a side hustle that fits your schedule and skill set. Begin by identifying the type of customer support work that aligns with your interests, and leverage the platforms and resources listed above to launch your side hustle successfully!